Tools and techniques you can apply, grounded in proven ITIL® principles.
A framework and vocabulary for making the case for change with your team, boss and stakeholders.
The knowledge and confidence to improve your organisation.
A recognised professional qualification that counts 15 hours towards your CPD - valuable, credible and career-enhancing.
One programme, backed by an ecosystem that supports your development long after the course ends.
The core two-day, BCS-accredited course - in person or online. Includes the exam, your certification, and a toolkit of techniques senior practitioners actually use.
Our comprehensive textbook - the definitive guide to Enterprise Service Management - gifted to every delegate on the Practitioner Programme.
Building on the Practitioner Programme, these 2–4 hour hands-on sessions provide deep expertise in specific areas of ESM.
We mentor newly appointed service owners, process owners, service delivery managers and quality improvement managers - helping you hit the ground running and deliver sustainable improvements.
Our online community and body of knowledge for service management practitioners - now open. Keep learning, share case studies and keep building your CPD. Free for life as a Founder Member.
Join the Exchange free →I really liked the trainer's storytelling approach - it brought the content to life. This combined with practical ways to take the theory forward meant I have lots of takeaways. It tied together a lot of separate initiatives into one joined-up framework, which was fantastic.
This is exactly the thinking that needs to be deployed across PS. The benefits of doing so are significant and readily evident.
The light bulb moments people were having about how ESM could be really useful in their different areas. It was genuinely powerful to witness.
Now open
Where service management practitioners share what works, learn from the people shaping the discipline, and build a CPD record as they go. Free for life as a Founder Member.
Tell us where you are and where you want to get to. We'll help you work out whether the Practitioner Programme is the right move.