Who we are

ESMI Ltd ("ESMi", "we") is the Enterprise Service Management Institute, a company registered in England and Wales (Company No. 14878901), registered office: 6 Mill Lane, Ashington, West Sussex, RH20 3BX. We are the data controller for personal information collected through this website. You can contact us about anything in this notice at hello@esm.institute.

What we collect and why

Email enquiries and guide requests. If you email hello@esm.institute, we use your email address and the information in your message to respond to your enquiry or provide the resource you requested.

AI Readiness Index. Your assessment and report are generated in your browser. This website does not send your answers or report to a form service.

We do not add you to a marketing list without asking separately.

Website forms and analytics

This website uses email links instead of enquiry forms. We use Plausible Analytics to measure visits, pages viewed, referring websites, approximate country and device or browser categories. These statistics help us understand interest in our services and improve the website. Plausible does not use analytics cookies or persistent visitor identifiers. We do not send names, email addresses or assessment answers to Plausible. Read Plausible's data policy.

How long we keep your information

We keep email correspondence for as long as needed to provide what you asked for and for a reasonable period afterwards to maintain our records, after which it is deleted.

Your rights

Under UK data protection law you have rights over your personal information, including the right to access it, correct it, have it deleted, and object to our processing of it. To exercise any of these, email hello@esm.institute. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).